Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life and are happy to honor your business as follows. If there are any health issues present at the time of your scheduled massage session that might make massage a bad idea, including fever/cold/flu/sickness, please contact us BEFORE arriving for your massage. If you are pregnant at the time of your massage appointment, please contact us BEFORE arriving for your massage.
Appointments
24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. Since all services are by appointment only. You will not be charged until services are rendered, unless you fail to cancel within 24 hours and/or no-show (see below) your appointment! If you are unable to give us 24 hours advance notice you will be charged a $25 fee for the missed appointment.
No-shows
Anyone who fails to show up for a scheduled appointment and does not provide 24 hours cancellation notice, will be considered a “no-show” and will be charged a $25 fee amount for the missed appointment.
Late Arrivals
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Thank you. It is our pleasure to serve you!